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Contact & FAQ
Frequently Asked Questions
How do PSP Rewards work? +
ProSkaters Place offers 10% back in PSP Rewards for every dollar spent (account required). For every $1 spent on product cost, you earn 10c back in rewards towards future purchases. Rewards never expire and can be used immediately to pay for up to half (50%) of the product cost on your next order. Rewards are not available on Clearance items and some low-margin items. In case of a return for refund, rewards will be deducted accordingly.
Do you ship to my country? +
We ship worldwide to more than 50 countries. Shipping options and costs are automatically shown at Checkout. If you don't see a shipping option listed, please email [email protected] for assistance.
What if I received a wrong item? +
We apologize for any inconvenience. Please email [email protected] immediately with a photo of the item/s and label as evidence. Our team will guide you through the process to rectify the mistake.
What is your return and exchange policy? +
We offer FREE return shipping for exchanges on items over $100 (excluding Clearance items) for US/Canadian clients. Contact us within 60 days of purchase. Items must be brand-new, unused, clean, and in original packaging. Custom and special order products are not eligible for returns or exchanges. For more details, check our full policies page.
How do I track the status of my order? +
You'll receive an email confirmation within minutes of placing your order. We typically have a 1-2 business day processing time, in addition to the estimated shipping timeframe. Once shipped, you'll receive an automatic email with tracking information.
Can I change or cancel my order? +
To change or cancel an order, email [email protected] immediately. We cannot cancel orders that have already been shipped. For adding items to an existing order, email us with details and we'll send a manual invoice for the additional payment.
How do I change my shipping address? +
If you notice an incorrect shipping address after placing an order, email [email protected] immediately. We cannot change the address once the order has been shipped. In such cases, contact the courier's Customer Service directly to request pickup at a nearby location.
How long does it take to receive my order? +
We typically have a 1-2 business day processing time, plus the estimated shipping timeframe. If you have a specific deadline, mention it in the order notes or email us. We don't ship on weekends and holidays.
How can I get assistance? +
The best way to contact us is via email at [email protected] or by completing the Contact Form on our website. We strive to respond promptly and are committed to assisting you to the best of our abilities.